Dear "Hepi" Users;

We would like to inform you within the frame of our Privacy Rules;

During the use of ‘’Hepi’’ Mobile Wallet Application, which is the brand and product of Cyprus Turkish Cooperative Central Bank Ltd. (hereinafter referred to as KOOPBANK), for the privacy and protection of the information of Member Users, Membership Terms and Conditions of ‘’Hepi’’ Mobile Wallet Application is valid.

Depending on the nature of the information and transaction, the necessary precautions for the systems and internet infrastructure have been taken by the KOOPBANK and/or by the relevant institution to ensure the security of the information and the transactions provided by the Member User. When you use our "Hepi" Mobile Wallet Application, all credit card transactions and approvals are performed online and information such as credit card/debit card ‘passwords’ are hidden and can not be recorded by the KOOPBANK.

Information entered into the "Hepi" Mobile Wallet Application for membership, product /service purchase, money transfers between member users and information updates, as well as confidential information about credit cards and debit cards can not be viewed by other internet users.

All information collected by KOOPBANK is stored in a secure environment. In order to put your "Hepi" Mobile Wallet transaction into effect and manage your "Hepi" Mobile Wallet account, to make commercial statistics and analysis about your transactions and to ensure the continuity of our service to you, all information obtained during creation, verification and registration of the identity are securly kept by the KOOPBANK.

We can use your personal information which we have received during your Hepi" Mobile Wallet application and send you information for marketing purposes about ‘Hepi’ Mobile Wallet campaigns and other products or services provided by the member merchants.

In order to comply with all legal principles and to fulfill the commercial, financial, legal responsibilities and obligations regarding the processing of personal data; KOOPBANK and its solution partners, service providers, suppliers and third parties can process all kind of information about your shopping activities, transfers, personal and non-personal information related with ‘’Hepi’’ Mobile Wallet and other services by protecting the confidentiality.

When the "Hepi" Mobile Wallet Application(smart device application) is used at KOOPBANK, member and contracted merchants and at other service providers, if the relevant functions on the devices as Cellular Data, Bluetooth and Wireless Network connections are open, information about the visit of these locations and all kinds of personal and non-personal information regarding the transactions of the Member Users (as location data, transfers, product or service purchases, ATM cash withdrawal information) can be processed and transfererd within the country and outside the country by the KOOPBANK and other parties mentioned above.

If you access to any web site with the "Hepi" Mobile Wallet Application, the privacy, security and personal data processing policies of these web sites will be applicable. KOOPBANK does not take any responsibility for the web sites accessed for advertising, banners, content or any other purposes that may create any disputes, material and moral damages and losses due to the the ethical, privacy and security principles, service quality and terms of use.

Except for our Privacy Rules, "Hepi Mobil Wallet Application Membership Terms and Conditions’’ will be valid for your activities, payment transactions, transfers and all kinds of transactions with "Hepi" Mobile Wallet Application.

To get further information you can contact to KOOPBANK.

You can report your requests and complaints to KOOPBANK by accessing the following communication channels;

Cyprus Turkish Cooperative Central Bank Ltd. (KOOPBANK)

Address: 6, Şht. İhsan Güven Street, Yenişehir, Nicosia, TRNC.

Tel: +90(392)6221000

E-Mail: hepi@koopbank.com